Job Description
General Summary:
As an Agency Success Manager you will be responsible for developing and leading a high performing sales and customer service team across multiple lines of health benefits business, including Individual/Family, Medicare plan and Group. You will execute strategic growth plans, manage sales and customer service performance, and coach a team of licensed agents and support staff. This role will be at the center of a growing environment, helping shape scalable processes, driving strategic growth, and expansion into new markets. This role requires a strong leader, with deep experience in sales and customer service, a background in healthcare or insurance, and a proven ability to scale teams and revenue. This is an exempt position and may require hours that exceed a standard 40-hour work week.
Key Responsibilities:
· Cross Functional Collaboration
o Work closely with Customer Engagement, Customer Management, Project Office and leadership to ensure alignment on growth goals and customer experience.
Qualifications:
Action Benefits is a health insurance agency based in Southfield, Michigan, specializing in providing comprehensive health coverage solutions. They offer a range of products, including individual and family plans, Medicare options, and group benefits, tailored to meet the diverse needs of their clients. With a focus on personalized customer service and expert guidance, Action Benefits aims to help individuals and businesses navigate the complexities of health insurance, ensuring they find the right coverage to fit their unique circumstances
Action Benefits is a health insurance agency based in Southfield, Michigan, specializing in providing comprehensive health coverage solutions. They offer a range of products, including individual and family plans, Medicare options, and group benefits, tailored to meet the diverse needs of their clients. With a focus on personalized customer service and expert guidance, Action Benefits aims to help individuals and businesses navigate the complexities of health insurance, ensuring they find the right coverage to fit their unique circumstances
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