Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Hours: Monday – Friday, 8:00 AM – 5:00 PM Location: Wichita, KS | In-Office Training Required | Equipment Provided
Why Join Parmele Disability Advocates? At Parmele Disability Advocates, we are dedicated to making a difference in the lives of individuals seeking disability benefits. Our team provides compassionate, high-quality service to clients navigating some of the most challenging times in their lives. If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to apply.
About the Role We are currently hiring a full-time Call Center Representative to serve as a key point of contact and support system for our clients. In this role, you will provide timely, professional communication and ensure that client cases are progressing smoothly. The ideal candidate brings empathy, strong administrative skills, and a client-first mindset to every interaction.
Key Responsibilities:
Act as a liaison between clients and the Social Security Administration (SSA)
Respond to client inquiries and concerns with professionalism and empathy
Collect and document detailed case information from clients
Monitor deadlines and prepare routine correspondence to ensure timely case progression
Perform general administrative tasks to support the legal team and client service functions
Qualifications:
Prior customer service experience is required
Strong written and verbal communication skills
Highly organized and able to manage multiple priorities independently
Detail-oriented with strong follow-through and task management
Calm and composed under pressure, especially when handling sensitive client concerns
Self-motivated, team-oriented, and committed to providing exceptional client service
If you are enthusiastic about delivering a high-touch client experience and supporting a mission-driven legal team, we would love to hear from you.
Flexible work from home options available.
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