Claims Adjuster Job at Port Lavaca Dodge Chrysler Jeep Inc., Victoria, TX

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  • Port Lavaca Dodge Chrysler Jeep Inc.
  • Victoria, TX

Job Description

Job Description

Job Description

Description:

Please note that this job is located in Victoria, TX with Apex Protection Plan.

The Apex Protection Plan has the following duties:

  • Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards
  • Monday through Friday schedule in an office environment
  • Follows proper claims procedures as outlined in training and feedback provided by management
  • Master understanding of contract terms and conditions
  • Understand Exceptions based upon dealership, agent, or client as noted in system
  • Support other team members in assisting customers when situation requires involvement
  • Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
  • Notify Supervisor of any claims in which possible fraud is suspected
  • Participates in all training as required to perform the duties of the role
  • Takes initiative to resolve an issue rather than allow an issue to continue
  • Performs other related duties as required and/or assigned

Job Requirements:

  • High School Diploma or equivalent
  • Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position
  • Must have strong computer skills and the ability to troubleshoot and service policy issues
  • Must be proficient in Windows and MS-Office Products
  • Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
  • Good punctuation, spelling, mathematical, grammar and attention to detail
  • Strong interpersonal skills essential
  • Ability to exercise sound judgment when interacting with customers
  • Must be authorized to work in the U.S or Canada
  • Must be able to successfully pass a background check
  • Located in Victoria, TX

Preferences:

  • Experience in customer service, insurance claims, or call/claims center environment
  • College Degree or equivalent work experience
Requirements:

Job Tags

Contract work, Work experience placement, Monday to Friday,

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