Job Description
Job Description
Job Description
TITLE: Educational Technology Specialist 2
DEPARTMENT: Information Technology
JOB CODE: ETSC2
DATE: 8/1/2023 (rev)
REPORTS TO: Sr. Director of Academic Computing
DLSE STATUS: Non-Exempt
Under the general direction of the Sr. Director of Academic Computing, the Educational Technology Specialist 2 (ETS2) works as part of a team to develop and provide support for the campus learning environment (classrooms, conference rooms, computer labs, etc.), including assisting with project management and implementation of new systems. The ETS2 administers, configures, maintains, and troubleshoots audiovisual systems used for teaching and learning, and assists in new system design and implementation projects. The ETS2 trains and supports students and faculty in the use of campus educational technologies and helps identify new technologies which will enhance the learning experience at the University. The ETS2 collaborates within Information Technology and with Library and other university partners to provide and evaluate technology services. Develops documentation, and provides workshops and training to support the use of educational technology. Cross trains within Academic Computing with staff such as the LMS Administrator to provide backup coverage, and AV technicians to support campus events.
- Maintains, administers, troubleshoots, and repairs educational technology audio/visual installations (classrooms, labs, etc.)
- Assists in the design and implementation of technology projects including classroom upgrades and AV management systems.
- Develops training materials and delivers workshops on educational technology.
- Provides AV support for campus events and end-user support of educational technology systems, including Blackboard LMS.
- Participates in technology service and implementation planning for educational technology.
- Completes support tickets assigned in the IT helpdesk system and direct calls for support.
- Documents system designs and implementation, develop user guides and develops a knowledge base for supporting systems.
- Provides training and support on the use of LMS and other educational technology equipment and programs to students and faculty on campus.
- Installs select software for students and faculty as required.
- Participates in appropriate training opportunities on an ongoing basis to maintain and improve knowledge and skills.
- Performs other related duties as assigned.
Education - Balchelors degree from a regionally accredited institution in Computer Science or related field.
Experience - 5+ years of experience supporting educational technology environments and/or audiovisual technology support.
- 2-3 years working in an academic environment preferred.
- Experience with administering and troubleshooting Classroom/AV management systems (Crestron/Extron etc.) preferred.·
Skills - Ability to interact in a professional, effective, and appropriate manner with diverse multicultural populations, and the university community.
- Excellent communication (verbal and written), motivational and interpersonal skills, good customer service attitude, and ability to work collaboratively.
- Familiarity with multimedia development and MS Office products.
- Ability to interact in a professional, effective, and appropriate manner with diverse multicultural populations, and the university community.
- Excellent communication (verbal and written), motivational and interpersonal skills, good customer service attitude, and ability to work collaboratively.
- Familiarity with multimedia development and MS Office products.
- Demonstrated proficiency with video production, including camera operation as well as all types of microphones and their proper utilization, mixers, acoustics, and with video conference software.
- Experience working with a Learning Management System.
- Proficient with Windows and Macintosh Operating Systems
- Ability to interact in a professional, effective and appropriate manner with diverse multicultural populations, all levels of management, faculty, staff and students.
- Excellent communication, motivational and interpersonal skills, good customer service attitude and ability to work collaboratively.
- Ability to communicate technical issues to non-specialists.
- Ability to manage multiple priorities and deadlines’
- Ability to work a flexible schedule including evening and weekend hours as required.
- Familiarity of multimedia development and MS Office products.
COMPLEXITY:
- The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Occasional stooping. Frequent standing. Constant walking, sitting, climbing, reaching high/low levels, finger movement, feeling, speaking clearly, hearing conversationally, and seeing far and near.
WORK ENVIRONMENT:
- Position is on site unless specific authorization from manager.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Occasionally required to work in confined spaces.
MENTAL DEMANDS:
- The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Frequent work on a variety of unrelated tasks. Constant calculating interrupted work, work on a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.
Special Requirements:
- Ability to work effectively with a diverse community.
Job Tags
Flexible hours, Afternoon shift,