Job Description

About the Job :

Companion Protect is seeking a self-motivated and solution-oriented IT Desktop Support Specialist. This position will be responsible for supporting Companion Protect's workforce by providing first-level technical support and administering various IT services, including end-user identity management, systems access, equipment, and software provisioning, and replacing or upgrading IT equipment.

Responsibilities:

• Performing help desk functions including identification of issues, first-level problem resolution, and timely escalation of higher-level engineering challenges within our ticketing system.
• Providing professional, courteous, and timely response to end-users via ticketing system, chat, email, and/or phone.
• Responding to help desk tickets via the ticketing solution, including issue documentation and resolution.
• Troubleshooting and resolving basic internal network, server, operating system, O365, and remote end-users.
• Ensuringtools and infrastructures up to date and current, as well as troubleshoot Intune tool and endpoint issues.
• Supporting Operating System Provisioning via Autopilot for Windows devices.
• Assisting other lines of business technical staff with complex images, patching, applications, software delivery, tool issues, and errors.
• Assisting in the management of Microsoft Endpoint Management Infrastructure.
• Taking ownership of end-user issues reported and seeing issues through to timely resolution.
• Documenting common issues and resolutions to provide knowledge management content to assist other IT Support Specialists and end-users.
• Installing, configuring, updating, and maintaining operating hardware and software for all equipment.
• Supporting other help desk activities as directed by management.
• Participating in the administration of routers, switches, firewalls, software deployment, security updates, and patches as required.
• Supporting and maintaining, monitoring systems and alerting systems for production environments to achieve optimum performance.
• Working directly with other department members related to projects, initiatives, and maintenance.
• Providing recommendations for new or updates to policies and procedures related to technology and services.
• Maintaining currency of knowledge with respect to state-of-the-art technology, equipment, and/or systems in the field.
• Communicating ideas for improving company processes with a positive and constructive attitude.

Qualifications:

• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy, timeliness, and quality.
• Ability to prioritize work to balance multiple issues, projects and/or deadlines.
• Exceptional customer service skills.
• Hands-on experience with Windows domain administration: Active Directory Services (ADS), Group Policy, DHCP, DNS, Printer Management, etc.
• Knowledge of TCP/IP, routing, LAN/WAN, switching, firewall rules and configuration, VPN, and other networking technologies.
• Entry-level knowledge of email security appliances, O365 administration and managing cloud infrastructure (Azure, AWS, GCP).
• Technical experience of industry hardware platforms, and operating systems.
• Ability to conduct research, use and train others on tools, software, and technical procedures on a wide range of computing issues, as required.
• Excellent written and verbal communication skills with a focus on providing clear, concise, and professional documentation for areas of assigned responsibility required.
• Willingness to strive to consistently improve, both personally, and as a team, to achieve extraordinary results in customer service and technical skills.

Companion Protect offers competitive compensation packages, including benefits such as health insurance, retirement plans, and professional development opportunities. If you are passionate about providing excellent IT support and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level: 3 years

Schedule: 8 hours/day - Monday to Friday

Experience: Minimum of 3 years of IT support

Work Location: Leawood, KS - Hybrid (Mondays and Fridays work from home)

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