Job Description

Job Summary

Responsible for managing the overall experience of implementing high quality, cost-effective learning programs for all employees. Curates and facilitates training programs and seminars/workshops as required. Acts as a subject matter expert for respective functional subject areas and a key contributor in a complex and crucial environment. Has in-depth experience, knowledge and skills in own discipline and functions across the organization. Acts as resource for others with less experience. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Core Responsibilities

• Maintains learning performance feedback (engagement levels, behavior issue identification, attendance expectation, positive feedback, etc.) and adheres to established policies and procedures related to learners and ULearn.
• Manages virtual, in-person or lab experience to create and maintain a safe and inclusive learning environment, and takes initiative to stay up to date on functionality of existing / new tools and platforms including Workday, Teams, Booking Tool, Knowledge-based tools, billing systems, etc.
• Cultivates and maintains leader and business relationships.
• Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
• Supports and implements strategic focus of ULearn’s international efforts for learning.
• Demonstrates proficiency as a Learning Experience Professional, Producer, and On-Demand Learning Coach for learners.
• Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
• Operates with a growth mindset, agility, adaptability, and accountability including being able to operate in ambiguity and an ever-changing work environment.
• Provides frequent and transparent feedback to teammates when observing, participating, co-facilitating classes and as needed. Identifies and shares innovative ways to incorporate technology within facilitation/producing.
• Partners and supports System Support team to operationalize new technologies to improve new learner experience and serves as a change champion for these processes and/or technology initiatives that drive consistency, innovation, and/or delivery of a high-level learner experience.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

National Pay Range: $51,036.47 USD-$119,616.74 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Salary:

National Pay Range: $51,036.47 USD-$119,616.74 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Job Tags

Full time, Work experience placement, Remote job, Night shift, Weekend work,

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