The role of the Product Concierge is to support and aid top tier Sales Consultants by greeting guests, answering product questions and assisting guests with becoming more comfortable with the technology on their vehicles. An energetic and positive attitude is essential! A high level of interpersonal communication skills is a must! In this role, a successful candidate will work closely with our Sales Consultants to assist with the delivery process of Mercedes-Benz vehicles as well as assist with the internet sales leads. Responsibilities (include but are not limited to): * Administrative follow-up within Momentum (CRM Tool), telephone follow-up including the logging of each call made in Momentum, and email. * A successful Product Concierge needs the product knowledge, professionalism, and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team- building with Service and Sales Department. * Utilizes dealership CRM tool for all customer communication. * Attends product and sales training courses as requested by sales manager. * Keeps up-to-date on new products and services within the industry. * Aide Sales Consultants in maintaining an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. * Aide Sales Consultants maintaining a prospect development system. * Conducts business in an ethical and professional manner. * Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. * Fully explains product performance, application, and benefits to prospects if asked by your Sales Consultant. * Describes all optional equipment available for customer purchase if asked by your Sales Consultant. * Exhibits a high level of commitment to customer satisfaction. * Knows and understands the federal, state, and local laws that govern retail auto sales. * Keeps abreast of new products, features, accessories, etc., and their benefits to customers. * Ensures that the sales manager has an opportunity to meet each customer. * Aides Sales Consultants in preparing sold vehicles for customer delivery prior to customer arrival. * Aides Sales Consultants delivering vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork. * Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department if asked to by your Sales Consultant. * Follows up on all post-delivery items, tag/title work, “we-owes,”,and special requests to be sure that all customer expectations are met. * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. * Attends sales meetings. * Maintains professional appearance. * Stays informed of current vehicle inventory and location. * Attends sales meetings and special events as scheduled. * Is familiar with departmental sales objectives. * Must have held a valid driver's license for at least 1 year. Education and/or Experience: * Automotive experience is preferred. * Retail experience is a plus! Language Skills: * Bilingual is a plus. Schedule: * This is a full-time position. * Monday-Friday 10:00 AM to 7:00 PM. * Saturday 10:00 AM to 6:00 PM. * Off Thursday and Sunday. * Flexible schedule based on salesman needs. Compensation * $20 per hour plus commission CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application. Core Values: Transformational Not Transactional - Be Transformational * We do what we say we're going to do * We encourage and support each other * We're committed to continuous growth Benefits The Continental Automotive Group is an equal opportunity employer and a drug free workplace. All Continental Automotive Group Full-Time Employees Receive: * Employer Paid Dental Insurance * Employer Paid Life Insurance * Employer Paid Medical Insurance * Employer Paid Health Savings Account Contribution * Employer Paid Wellness Clinic * Employer Paid Flu Vaccinations Every Fall * Employer Percentage Matching for 401k * Employer Paid Parental Leave * 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days) * 14 Paid Time Off Vacation Days/Year (60 days - 3 years) * 19 Paid Time Off Vacation Days/Year (3 - 7 years) * 24 Paid Time Off Vacation Days/Year (7+ years) * Annual Christmas Bonus Based on Tenure * Annual Christmas Party * Annual Employee Appreciation Dinner * Employee Vehicle Purchase Program * Employee Discounts on Collision Repair, Parts, and Service * Bi-Weekly Pay Periods, Paid on Fridays * Holidays: Thanksgiving, Christmas & New Years * Employer Paid Lunches Every Saturday * Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.) * Access to In-House Insurance Agency * Access to In-House Marketing Agency * Voluntary Life Term and Whole Insurance * Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield * $200 Donation to Charity of Your Choice with Approval We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients! CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
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