Job Description

Job Description and Duties

Under general direction of Service Management & Operations (SMO) Information Technology Manager II (IT Mgr II), the Information Technology Specialist II (IT Spec II) will act as a technical resource & facilitator of technical projects & requests. Assignments require an advanced level of organizational/business understanding and support of innovative technical pursuits. The IT Spec II will be a part of a team responsible for ensuring that the Service Delivery Lifecycle methodology is being utilized during the data gathering and build of a California Department of Technology (CDT) service request.

This position is an advanced level strategic leader accountable for ensuring that the Service Delivery Lifecycle methodology has developed and documented complex technical standards and governance for operational practices. Additionally, the IT Spec II will be accountable for ensuring that the SMO processes are completed from the initiation of a project/request to the closeout of the project/request including solution development, builds, and decommission activities and provides direction to the SMO participants ensuring the timely and satisfactory fulfillment of requests. The IT Spec II is a technical liaison who will participate and lead in technical project management onboarding activities which include but are not limited to confirming high-level requirements, ensuring required documentation is complete, architectural reviews, gathering and scoping calls, and planning implementation schedules.

The IT Spec II will work closely with management, solution architects, technical staff from all service areas and account management staff, and project teams.

Telework

Telework is available

Visa Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the .

Working Conditions

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Must pass a fingerprint background criminal record check completed by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
  
• Periodic weekends and off shift work may be required.
• May be required to carry a cell phone.
• Some travel may be required to perform assigned duties, attend customer department meetings, attend training/conferences, or provide customer support.
• Flexible and able to adapt to changing priorities and able to adjust work schedule to meet operational needs which may occasionally include off-shift and/or off-hours.

Special Requirements

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

Statement of Qualifications (SOQ)

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full question/prompt of the numbered items prior to your response. The SOQ header should include the Job Code #, your name, “Statement of Qualifications”. The SOQ should include specific examples of your education, training, and/or experience. Please include places of employment, pertinent dates and duties performed. Limit your SOQ to 2 pages, single-spaced, one-inch margin, and ten-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1.  Please proivde examples of your experience in planning and implementing an enterprise technical solution and proposed architecture.

2.  Please describe your breadth of experience working on ServiceNow, ITSM integrations, or a similar platform.     

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess technical expertise on a wide range of IT subjects and OTech services.

• Experience in application development

• Technical experience in ITSM tool

• Experience leading cross functional teams in a technical and business environment

• Ability to provide input for alternatives with requirements. Identifying the benefits, risks,    and challenges

• Ability to grasp and apply architectural concepts.

• Ability to use creativity and ingenuity for developing and analyzing various platform       systems and applications.

• General technical understanding of platform and infrastructure concepts

• Ability to apply project management principles

• Experience facilitating and leading project meetings

• Must maintain consistent, predictable attendance

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed . Applicants who fail to submit the most current version of the STD. 678 may be disqualified.  

Note : Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Required.  Please see "Special Requirements" section for further information.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Visa sponsorship, Work visa, Flexible hours, Shift work,

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