ServiceNow Developer Job at Insight Global, Indiana

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  • Insight Global
  • Indiana

Job Description

The ServiceNow Developer is responsible for the ongoing development and configuration of the ServiceNow environment. As a ServiceNow Developer, you will apply your knowledge of ServiceNow and the underlying development languages to perform the development and configuration of the ServiceNow product. In addition, you will be responsible for assisting with the day-to-day administration of the product to support our clients users. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal, and other service modules as well as custom-scoped applications that deliver enterprise-wide business processes to our customers. The ideal candidate is a master of ServiceNow administration and has development experience.

  • Perform UI customizations and configuration leveraging ServiceNow Development languages.
  • Perform ServiceNow implementation tasks including but not limited to configuration, integration, testing, requirements gathering, and solution design.
  • Work with business users to identify, build, and refine business requirements and workflows.
  • Develop systems integrations and process automation– fully utilizing the platform’s workflow capabilities.
  • Develop robust workflows using JavaScript.
  • Configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each (including CMS/Service Portal).
  • Partner with the team and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Schedule & verify instance clones.
  • Support update set creation and migration.
  • Perform error identification/remediation across all instances, including working directly with end users to resolve issues.
  • Contribute to ServiceNow releases.
  • Maintain expert knowledge of the ServiceNow platform.
  • Develop, configure, and improve core and custom applications.
  • Create technical documentation of custom applications.
  • Creating test scripts for QA processes.

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