Job Description

Aloha and Welcome! We invite you to our dynamic team of hospitality professionals at Mauna Kea Resort. The Spa Director is responsible for strategic leadership, guest satisfaction, and directing the operations of the spa and salon.

Responsibilities

• Manage and supervise all areas of the spa, spa retail, salon, programs, services, and hours of operation.
• Coordinate the delivery of spa and retail services, including salon, massage, skin care, wellness, reservations, reception desk, spa locker room areas and co-ed areas.
• Direct management and associates to successfully administer all spa and salon operations, including guest service, associate satisfaction, product quality, merchandising, marketing/revenue generation, inventory management, budget and forecasting, report generation, and policy implementation.
• Lead, coach, and manage associates, providing guidance, training, and support to foster a motivated team.
• Conduct regular staff meetings to keep employees informed of policies and ways to enhance service and sales.
• Strive to improve guest and associate satisfaction and maximize financial performance.

Qualifications

• Minimum of 5 years of leadership experience in a luxury spa setting is preferred.
• Understanding of 5-star service standards, spa operations, wellness programming, and effective staffing models.
• Ability to collaborate on the creation and implementation of spa and salon service menus.
• Knowledge and experience with different types of massage, body, and skin care treatment modalities, products, equipment, and vendors.
• Proficiency in spa management software. Book4Time is preferred.
• Understanding of state and local regulations pertaining to spa, salon, and fitness operations, including maintaining appropriate licensures, permits, and health and safety standards.

Benefits

• Health insurance
• Vision insurance
• Life insurance
• Medical, drug, vision, and dental care
• Paid vacation and sick leave
• Dining, and golf discounts

We offer a competitive salary range of $90,000 - $125,000 per year. If you require alternative methods of application or screening, you must approach the employer directly to request this.

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