Job Description

Join to apply for the UX Researcher role at Zoro.com Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts, and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and 650 team members — and we’re just getting started! Job Summary: As a UX Researcher at Zoro, you’ll work with qualitative and quantitative researchers to help bring the voice of our customers to the heart of everything we build. Your work will uncover insights that shape intuitive, meaningful digital experiences—ensuring our customers feel supported, understood, and empowered every step of the way. This is a unique opportunity to grow as a researcher while making a real impact on a business that values curiosity, empathy, and continuous learning. Duties and Responsibilities: Plan and conduct research: Independently plan, organize, and execute user research studies, using methodologies such as concept studies, diary studies, usability tests, and surveys to uncover customer needs and behaviors. Develop research materials: Create study assets like test plans, discussion guides, reports, and video highlights that bring customer stories to life. Deliver actionable insights: Help synthesize research findings into clear, impactful insights that inform decisions across design, product, and engineering. Assist Lead Researchers: Collaborate with senior and lead researchers on complex studies and contribute to end-to-end research efforts, from study design to stakeholder presentations. Support recruitment and logistics: Coordinate participant recruitment and manage logistics for research activities. Minimum Qualifications: Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or similar fields 1-2 years of industry experience as a UX Researcher Strong written and presentation skills Preferred Qualifications: Experience working with customers or end users to gather feedback Familiarity with research tools such as UserTesting, dscout, and Qualtrics Ability to adapt and thrive in a fast-paced, dynamic environment Total Rewards: Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that rewards strong performance. Total compensation is highly competitive. In addition, Zoro offers comprehensive benefits and perks including: Medical, dental, vision, and life insurance plans starting day one Maternity support programs, nursing benefits, and paid parental leave Support for mental and emotional wellbeing, including therapy sessions and Wellhub portal membership Paid time off and holidays Company contributions to retirement plans Tuition reimbursement and financial counseling Charitable gift matching Employee discounts and cultural institution access Office perks like coffee, snacks, gym access, and city views For more details on benefits and our parent company, Grainger, please click here. Location and Salary: Illinois — $77,200—$128,700 USD Our Culture: Zoro was founded in 2011 to simplify business procurement. We grow by curiosity, agility, and practical problem-solving. Backed by Grainger, we aim for $2 billion in revenue and beyond. Our culture emphasizes learning, transparency, ownership, and customer obsession. We value diversity, inclusion, and flexibility, offering a hybrid work model with at least two days onsite. Our Chicago HQ is a vibrant space for collaboration and connection. Additional Details: Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Retail Office Equipment #J-18808-Ljbffr Zoro.com

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